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8. How to Enable Two-Factor Authentication (2FA) in TrackAble

Two-Factor Authentication (2FA) adds an extra layer of security to your TrackAble account by requiring both a password and a verification code. This helps protect sensitive pupil and school data. Follow the steps below to enable 2FA on your TrackAble login.

Step 1: Open the 2FA Settings

  1. Log in to TrackAble.

  2. Click the 2FA icon on the Assessment screen.
    This will take you to your security settings.

Step 2: Generate Your Secret Key

  1. Click Generate Secret Key to Enable 2FA.

  2. TrackAble will display a QR code and your unique secret key.

Step 3: Download an Authenticator App

If you do not already have an authenticator app installed:

  1. Open the Google Play Store (Android) or Apple App Store (iOS).

  2. Search for one of the following trusted apps:

    • Google Authenticator

    • Microsoft Authenticator

  3. Tap Install or Get.

  4. Open the app and follow any on-screen prompts to set it up.

Step 4: Connect TrackAble to Your Authenticator App

  1. In your authenticator app, choose the option to Add an Account or Scan a QR Code.

  2. Scan the QR code displayed in TrackAble.

  3. The app will generate a 6-digit verification code.

Step 5: Enable 2FA

  1. Enter the verification code into the Authenticator Code field in TrackAble.

  2. Click Enable 2FA.

  3. Your TrackAble account is now protected with Two-Factor Authentication.

 

Need Support?

If you experience any issues enabling 2FA, contact:
support@trackable.org.uk