---
title: 48. Why Is My Pupil Showing NL When They Are Working at a Higher Level?
description: Learn why a pupil may display NL in TrackAble and how to correct missing or incorrect baselines. Includes steps for clearing levels, applying baselines and using the Levels Report.
---
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# 48. Why Is My Pupil Showing NL When They Are Working at a Higher Level?
## When a pupil appears as NL (No Level) in TrackAble even though they are working at a higher level, it usually means a baseline is missing or has been set incorrectly. TrackAble relies on accurate baselines to understand each pupil’s starting point and calculate progress throughout the academic year. This guide explains why NL appears and how to correct it quickly.
### **Why TrackAble Shows NL**
TrackAble displays **NL** for a pupil in a subject when:
- No baseline has been set, or
- A teacher mistakenly used **Complete Level** instead of **Baseline**, or
- The baseline was set at the wrong level, or
- Data was cleared or changed without reapplying the baseline
Without a correct baseline, TrackAble cannot determine the pupil’s starting point, so progress cannot be calculated and the system defaults to **NL**.
### **Understanding How Baselines Work in TrackAble**
- Baselines must be set **once per academic year** for each subject a pupil is assessed in.
- The **Baseline button** marks *all stars within the chosen level as complete* on **30 August**, the TrackAble academic start date.
- Any assessment already entered at that level remains intact and is preserved.
- TrackAble baselines **at the level**, not individual statements.
### **How to Correct NL for a Pupil**
#### **Step 1: Check for Missing or Incorrect Baselines**
1. Go to the pupil’s **Assessment Screen**.
2. Review the subject showing **NL**.
3. Identify whether a baseline is missing or was incorrectly set.
#### **Step 2: Open the Level to Set the Baseline**
1. Select the academic year using the dropdown menu if required.
2. Click **Edit** next to the correct level.
3. The **Baseline** button will appear.
#### **Step 3: Apply the Baseline**
Click the **Baseline** button to set the starting point for the current or previous academic year.
This will:
- Mark all stars in that level as complete as of **30 August**, and
- Allow TrackAble to calculate progression from that point onwards.
### **Important: Clearing Incorrect Data Before Baselining**
If a teacher has previously:
- Used **Complete Level** by mistake, or
- Baseline was set at the wrong level
➡️ You **MUST** clear the level before applying a new baseline.
### Buttons you may need:
- **Clear Level**
- **Complete Level**
- **Baseline**
If you cannot see these options, your User Group does not have permission.
Ask your TrackAble Administrator to enable them.
### **Verify Progress Using the Levels Report**
The **Levels Report** shows:
- Each level a pupil is working within
- Their completion percentage
- The **baseline level (underlined)**
This is an excellent tool for diagnosing NL issues and validating corrections.
### **Need Support?**
If you need help correcting baselines or understanding NL, contact:
**support@trackable.org.uk**
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